Terms and Conditions for Landscaping Services

These Terms and Conditions set out the basis on which landscaping services are supplied. They apply to quotations, bookings, scheduled works, maintenance visits, and any related services provided under the name Landscaping Carshalton or any similar trading description used by the business. By requesting work to begin, confirming a booking, or accepting a quotation, the customer agrees to be bound by these terms. If any part of these terms is not understood, the customer should raise it before the work is confirmed. These terms are designed to support clear expectations for both parties and to reflect standard UK consumer and business practice.

The services covered may include garden preparation, planting, turfing, patio and path installation, fencing, pruning, hedge management, soft landscaping, hard landscaping, seasonal clearance, and general exterior ground works. The exact scope of each project will depend on the written quotation, site conditions, and any agreed amendments made before work starts. Unless otherwise stated in writing, all materials, access arrangements, and disposal requirements are treated separately from labour where applicable. References to landscaping Carshalton throughout these terms should be read as referring to the service provider and not as a guarantee of availability in any specific area.

These terms apply alongside any written quotation, schedule of works, invoice, or email confirmation. If there is a conflict between these terms and a separately signed agreement, the signed agreement will take priority to the extent of that conflict. No variation is valid unless confirmed in writing. The customer is responsible for ensuring that all information supplied before booking is accurate and complete, including site access, underground services, planning restrictions, and any known hazards that may affect the works.

Booking Process

All bookings begin with an enquiry and, where appropriate, an assessment of the site or project requirements. A quotation may be issued after reviewing photographs, measurements, descriptions, or an on-site visit. Quotations are based on the information available at the time and may be revised if the customer later changes the specification or if previously undisclosed site conditions are identified. A quotation is not an obligation to proceed unless it is accepted by the customer and confirmed by the service provider.

To secure a booking, the customer may be asked to provide written acceptance, a deposit, or both. A booking is only considered confirmed when acceptance has been received and any required upfront payment has cleared. The business reserves the right to decline a booking where the scope is unclear, access is unsafe, required permissions are missing, or the requested dates are unavailable. For recurring or larger projects, the schedule may be set in stages, with each stage dependent on the completion of the previous stage and the availability of materials.

The customer must ensure that the site is ready for the agreed start date. This includes removing personal items from work areas, securing pets, and providing unobstructed access for workers and equipment. If the premises cannot be accessed at the agreed time or if the site conditions differ materially from those described, the start date may be postponed and additional charges may apply. Any delays caused by weather, supplier issues, transport disruptions, or other events outside reasonable control may also affect the timetable.

Payments

Payment terms will be set out in the quotation or invoice. Unless agreed otherwise in writing, invoices are payable within the stated period from the invoice date. For smaller domestic jobs, full payment may be required on completion. For larger landscaping services, staged payments or a deposit may be requested before materials are ordered or labour is scheduled. Where a deposit has been requested, it is used to reserve time, cover administration, and fund early costs such as materials and waste arrangements.

All prices are stated in pounds sterling and may be subject to VAT if applicable. Any estimate provided before a full survey is completed is given in good faith but may change if the actual work required differs from the initial description. Additional labour, extra materials, unexpected ground conditions, changes requested by the customer, and waiting time caused by circumstances beyond the provider’s control may all be charged separately where reasonable and necessary. The customer will normally be informed before extra costs are incurred, except where immediate action is required to prevent damage or comply with safety obligations.

Late payment may result in suspension of further works, recovery action, and reasonable administrative charges in line with applicable law. The business may also charge statutory interest and compensation on overdue business-to-business invoices where permitted. Title to any materials supplied may remain with the service provider until payment is received in full, subject to any mandatory legal rights of the customer. Where payment is disputed, the undisputed balance should still be paid by the due date. The customer must not withhold payment for work already completed except where legally entitled to do so.

Cancellations and Changes

Because landscaping projects often require scheduling labour, vehicles, machinery, and materials in advance, cancellations can create direct losses. If the customer wishes to cancel or reschedule, notice should be given as early as possible. If cancellation occurs before materials are ordered or work has been scheduled, any deposit may be refundable at the provider’s discretion after reasonable admin costs have been deducted, unless the quotation states otherwise. If materials have already been purchased or bespoke items ordered, the customer may be required to reimburse those costs whether or not the work proceeds.

If the customer cancels within a short period before the booked start date, or if access is denied when the team arrives, a cancellation charge may apply to cover wasted time and preparatory costs. Where work is rescheduled, the new date will depend on availability. The service provider is not responsible for losses resulting from the customer’s change of mind, delays in decision-making, or failure to provide approvals in time. If the customer requests changes to the agreed scope, the quotation may be revised and the completion date adjusted accordingly.

The provider may also cancel or pause works if conditions are unsafe, if required materials are unavailable, if payment is overdue, or if the customer acts in a way that makes continuation impractical. In such cases, reasonable notice will be given where possible. Any deposit used for already completed work, committed materials, or time reserved may be retained to the extent reasonably necessary. Nothing in this section affects any mandatory cancellation rights that apply under UK consumer law where the contract is formed at a distance or off-premises and no lawful exception applies.

Liability and Customer Responsibilities

The service provider will carry out work with reasonable care and skill, using personnel who are appropriately trained for the tasks undertaken. However, landscaping work by its nature may involve variable ground conditions, hidden services, plant failure, drainage issues, weather effects, and materials that change appearance over time. No guarantee is given that living materials such as turf, shrubs, trees, or plants will establish successfully unless a specific written guarantee is provided. Any guarantee is usually conditional upon proper watering, maintenance, and reasonable aftercare by the customer.

The provider is not liable for pre-existing defects, structural instability, underground utilities, contaminated ground, natural settlement, or damage caused by third parties, pets, storms, flooding, vandalism, or misuse after completion. The customer is responsible for informing the provider of known pipes, cables, drains, tanks, inspection chambers, boundaries, protected trees, easements, or any other restrictions that may affect the work. If the customer asks for work to proceed despite a known risk, the provider may require a written instruction confirming that the customer accepts that risk.

To the fullest extent permitted by law, liability is limited to the value of the services supplied in relation to the claim, except where liability cannot be limited or excluded under applicable law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited. The customer remains responsible for securing valuables, making suitable arrangements for access, and protecting vulnerable surfaces, fixtures, or nearby items before work starts. The provider will not be responsible for indirect or consequential loss such as loss of profit, business interruption, or anticipated savings.

Waste Regulations and Site Clearance

Waste removal connected to landscaping services will be handled in accordance with relevant UK waste laws and environmental rules. The service provider may remove green waste, soil, rubble, timber, old paving, fencing, packaging, and similar material if this has been agreed in advance. Waste is normally transported by authorised carriers and disposed of or recycled at licensed facilities. The customer should not assume that disposal is included unless this is clearly stated in the quotation or invoice.

The customer must disclose any items that may require special handling, such as asbestos, chemicals, contaminated soil, sharp metal, clinical waste, or other hazardous substances. If such materials are discovered during the works, the provider may stop work until safe arrangements are agreed. Additional charges may apply where special permits, separate transport, or specialist contractors are required. If waste is to be left on site temporarily, the customer must provide a suitable area and accept responsibility for its security unless otherwise agreed in writing.

Waste transfer notes, duty of care records, or similar documentation may be produced where required by law or by the disposal contractor. The customer agrees not to ask the provider to dispose of items illegally, burn waste contrary to regulations, or deposit material without the proper permissions. Any request to handle waste in a non-compliant way will be refused. If the customer wishes to retain any removed materials, this must be agreed before the work starts so that sorting and storage can be planned appropriately.

General Provisions and Governing Law

These terms may be updated from time to time. The version in force at the time the booking is confirmed will apply to that project unless the parties agree a later change in writing. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. Failure by the provider to enforce a right on one occasion does not mean that right is waived. References to “in writing” include email and other traceable electronic communication unless the parties agree otherwise.

Any notices, approvals, or instructions relevant to the landscaping project should be given promptly so that the work can proceed efficiently. The customer confirms that they have authority to instruct the works or, where relevant, that they have obtained the necessary consent from the property owner, landlord, management company, or other interested party. If third-party permissions are required and not obtained, the provider may suspend or cancel the works and recover reasonable costs incurred up to that point.

These Terms and Conditions, and any non-contractual dispute or claim arising from them, are governed by the law of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer rights provide otherwise. For avoidance of doubt, these terms are intended to be read as a legal services page for landscaping Carshalton and similar landscaping work, rather than as a service guide. By proceeding with a booking, the customer acknowledges that they have read, understood, and accepted these terms in full.